No sound from BlueSYNC LX (AUX and Bluetooth)

No sound when connected to Bluetooth:
 
  • Please make sure that your Bluetooth device supports A2DP (audio/music) connection, and that it has been paired properly.
    • Does your device indicate that it is connected to the BlueSYNC LX?
  • Make sure the satalite speakers are securely and firmly plugged into the back of the BlueSYNC LX subwoofer.   
    • Try unplugging the speakers from the subwoofer, then plugging them back in, does this solve the issue?
  • Try adjusting the volume on the BlueSYNC LX speaker and on the paired device.
    • Does adjust the volume make the audio audible?
  • Please make sure that your mobile Bluetooth device is within 30 feet of the BlueSYNC LX. The maximum Bluetooth range may vary in different environments and on the paired device.
    • Does moving the Bluetooth enabled device closer to the speaker solve the problem?


No sound when connected to AUX:

  • To enter AUX mode on the BlueSYNC LX, simultaneously press the volume up and down buttons once, or by pressing the AUX button on the remote.
    • Do you hear sound when switching to AUX mode?
  • The satalite speakers need to be securely and firmly plugged into the back of the BlueSYNC LX subwoofer.
    • Try unplugging the speakers from the subwoofer, then plugging them back in, does this solve the issue?
  • Make sure to adjust volume on your audio device controls as well as on the BlueSYNC LX. To adjust volume on the BlueSYNC LX , use the volume buttons on the front.
    • Does adjusting the volume on the BlueSYNC LX or the device solve the low volume issue?
  • Please make sure that when using the AUX- line-in port, the cable is properly connected to both your device and to the BlueSYNC LX.
    • Try unplugging the AUX cable and plugging it back in, does this solve the problem?
  • Make sure the AUX cable is plugged all the way into the media device being used as well as the BlueSYNC LX.
    • Be sure it is all the way plugged in, not obstructed, and not dirty, does this help?

Please contact customer service if the troubleshooting above does not solve the problem.

 
 
 

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