The Restore 4000 is not recharging

Troubleshooting:

• When the Restore 4000 is plugged in to charge with the included Micro USB cable, the test lights will flash in sequence.
  • Do the test lights flash in sequence when the Micro USB charging cable is plugged in?
• Make sure that both ends of the Micro USB cable are securely connected into the power port and into the Restore 4000.
  • Remove the cable from the power source and Restore 4000, then reinsert. Does this solve the problem?
• Try plugging the Micro USB cable into different USB ports.
  • Will the Restore 4000 start charging if the cable is inserted into a different USB port?
• If one is available, try using a different Micro USB cable.
  • Does the Restore 4000 start charging now?

Please contact customer service if the troubleshooting above does not solve the problem.