Make sure to fully charge the BlueSYNC EX for 2 hours before using. Plug in the Mini USB cable, the LED should glow red and will turn off when fully charged.
- After fully charging the BlueSYNC EX, move the power switch to AUX or BT.
- Does the blue LED indicator glow blue to indicate power?
Please contact customer service if the troubleshooting above does not solve the problem.