If using with an Apple device, the OEM Apple cable cable can be inserted into the bottom of the device stand. Put the small end of the USB down through the cable slot and pull the cable through until the 30 pin side sits securely in the cable slot. The cable should then be fed into the cable channel on the bottom of the device stand. The USB end can then be inserted into a USB port for charging purposes.
Please contact customer service if the troubleshooting above does not solve the problem.
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