Volume when using the Groove Pal is too low

• Please make sure to adjust volume on your audio device controls as well as on the Groove Pal. To adjust volume on the Groove Pal, use the volume roller on the back side of the Groove Pal. 
  • Does adjusting the volume on the Groove Pal or the device solve the low volume issue?
• Please make sure that when using the AUX- line-in port, the cable is properly connected to both your device and to the Groove Pal
  • Try unplugging the AUX cable and plugging it back in, does this solve the problem?
• Make sure the AUX cable is plugged all the way into the media device being used as well as the Groove Pal.
  • Be sure it is all the way plugged in, not obstructed, and not dirty, does this help?

Please contact customer service if the troubleshooting above does not solve the problem.