SonaVERSE BX does not power on

• Make sure the power switch is in the on position, the ON line needs to be lined up with the hash mark on the top of the speaker.
  • Is the speaker in the ON position?
• If using with the USB cable for power, please make sure that USB power cable is connected to a functional powered USB port on your computer.
  • Do other devices plugged into the same port work?
• Try the SonaVERSE BX in different USB ports.
  • Does plugging into a different USB port allow the SonaVERSE BX to power on?
• If using the included battery for power, make sure the battery is inserted correctly, remove the battery then put it back in with the positive terminals closest to the ground.
  • Does removing the battery and reinserting with correct polarity allow the speaker to turn on?
• Try charging the battery overnight with the included Mini USB power cord.
  • Does the battery appear to take a charge, will the speaker turn on now?

Please contact customer service if the troubleshooting above does not solve the problem.