- The USB audio connection cable is not securely plugged into an active USB port, inspect and unplug then plug back in.
- Does disconnecting the USB cord then reinserting the cord solve the problem?
- Trying plugging the USB cable into a different USB port.
- Does changing to a different USB port power the speakers on?
- Your computer may not be on or is in sleep mode.
- Was the computer off or in sleep mode?
Please contact customer service if the troubleshooting above does not solve the problem.