The SonaSPEHRE speaker doesn't appear to charge

Troubleshooting:

•  Please make sure the included charging cable is securely connected to the SonaSPHERE, disconnect and reconnect the cable.
  • Does removing and then reinserting the cable solve the problem?
• If the LED on device does not glow red when the cable is inserted, try using a different cable if you have one available. The speaker uses a standard Mini USB cable for charging.
  • Does the speaker charge when using a different Mini USB cable?
• Try plugging the USB cable into more than one USB port.
  • Will the speaker now charge in a different port?

Please contact customer service if the troubleshooting above does not solve the problem.