SonaSPHERE will not play audio

Troubleshooting:

• Please make sure to fully charge the SonaSPHERE before first use.
  • Does the speaker charge, or does charging it solve the issue?
• Be sure the power is on, the switch is located on the bottom of the speaker, when on the LED light will glow green.
  • Is the speaker on, does the LED light glow green?
• If the power is on and there is no sound, make sure the 3.5 mm AUX cable is securely plugged into your media device, if possible try it plugged into a different device.
  • Does disconnecting then reconnecting the AUX cable solve the problem, or does the speaker work with another device?
• Be sure the volume on the speaker and your media device is turned up.
  • Does turning the volume adjustment on the speaker or turning up the volume on your device solve the problem?

Please contact customer service if the troubleshooting above does not solve the problem.