Apple device is not syncing to computer when plugged into the ReVIVE ENERGDOCK

Troubleshooting:
 
  • Remove any case or skin from the Apple device as it may cause an incomplete connection.
    • Does removing a cover allow it to be recognized by the computer?
  • Make sure the Mini USB cable is fully inserted into the ReVIVE ENERGDOCK and the computers USB port.
    • Try removing, then reinserting the cable, does this solve the problem?
  • Try plugging the Mini USB cable into different USB ports on the computer.
    • Does switching to a different USB port solve the problem?
  • If possible, try plugging in a different Mini USB cord into the dock and then into the computer, make sure the alternate cord being tested is also a cable capable of charging / data transfer.
    • Does using a different Mini USB cable solve the problem?

Please contact customer service if the troubleshooting above does not solve the problem.

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