- Please make sure that the device stand is aligned with the device holder (back piece) when inserting the attachment screw into the adjustment knob.
- Are the two pieces screwed together tightly?
- Twist the attachment screw clockwise to secure the stand to the desired position.
- Does loosening the knob allow you to adjust the back piece for a better angle?
Please contact customer service if the troubleshooting above does not solve the problem.