Galaxy Tablet does not fit into the hard shell cover

Troubleshooting:
 
  • Be sure the device being used is a first generation Galaxy Tablet 7 inch (Model P1000), the shell will not fit a Galaxy Tablet 7 Plus or any other tablet.
    • The model number can be found on the back of the tablet, is your Galaxy Tablet a P1000 model?
  • Remove any case or skin that is already on the Galaxy Tablet before inserting into the hard shell.
    • Does the tablet fit after removing a case or skin?

Please contact customer service if the troubleshooting above does not solve the problem.