Device does not fit into the hard shell cover

 
Troubleshooting:
  • Be sure the device being used is a first generation iPad, the shell will not fit a iPad 2 or any other tablet.
    • Is your iPad the first generation, or is it a different model or tablet?
  • Remove any case or skin that is already on the iPad before inserting into the hard shell.
    • Does this solve the problem?

Please contact customer service if the troubleshooting above does not solve the problem.

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