There is no sound/music, or the quality is distorted or low

Troubleshooting:
 
  • Make sure that both the SonaWAVE HD and your device are adjusted to a loud enough volume level.
    • Does adjusting the volume solve the problem?
  • Verify that all cables are plugged into the proper ports and that your device is fully docked.
    • Does disconnecting any cords or removing from the dock, then reinserting solve the problem?
  • Try using different audio sources to make sure the speaker is functioning correctly, and that the problem is not being caused by your audio device.
    • Does the issue presist even if an alternative audio source is used?
  • Many times the quality of your MP3, WAV, MIDI, WMV, MP4 or other music file can affect the quality of the sound being produced. Please make sure that your music file is to the quality you expect.
    • Is the sound bad with all audio files or only some?
  • Please remove your protective case (if using one) before docking device to ensure a good connection.
    • Does removing any case or skin being used solve the problem?

Please contact customer service if the troubleshooting above does not solve the problem.

 

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