No power when Voltaic 2 Gaming Keyboard is plugged in

Troubleshooting:

While your computer is running, insert the USB plug.
- Does your computer recognize the keyboard?
- Does it power on?
Try plugging the keyboard in to another USB port
- Does changing to a different USB port power the keyboard on?
The USB connection cable may not be securely plugged into the active USB port, inspect and unplug then plug in
- Does disconnecting the USB cord then reinserting the cord solve the problem?
Try restarting the computer with the keyboard plugged in.
- Does your computer recognize the keyboard now?

If a recent Windows 10 or 11 update has caused your keyboard to no longer be recognized and/or does not power on, please try the following:

Run all available Windows 10 or 11 updates
Follow this link to check for updates official from Microsoft
- https://support.microsoft.com/en-us/help/4027667/windows-update-windows-10
Restart the computer without the keyboard plugged in
Once everything has rebooted, plug the keyboard back into a powered USB port
- Wait for your computer to recognize the keyboard
- Does it power on now?
If this still has not solve the issue, please contact Microsoft Customer Service
- https://support.microsoft.com/en-us/contactus/
- 1 (800) 642-7676

Article ID: 3326, Created: 3/29/2024 at 11:31 AM, Modified: 3/29/2024 at 11:33 AM