- Try the Koala Pal with both USB power and battery power.
- Does the Koala Pal work with one power sorce but not the other?
- If it does not work on battery power but does when plugged in, replace batteries.
- Does replacing the batteries allow it to work on battery power?
- Should the batteries work but not the USB cord, please try using a different USB cord.
- Does using a different USB cord allow it to power on?
Please contact customer service if the troubleshooting above does not solve the problem.