There is no sound when connecting the 3.5mm audio cable

• Please make sure that you are connecting the cable FIRST to the FlexSMART i, and then to your device.
  • Does reconnecting the AUX cable in this order solve the problem?
• Please make sure that the volume setting on your device are is turned up to maximum volume.
  • Does this solve the problem?

Please contact customer service if the troubleshooting above does not solve the problem.