Volume of the SonaVERSE O2i is low or there is no sound

Troubleshooting:

  • Please double check and make sure that the 3.5mm audio cable is properly connected to your computer’s headphone or speaker port. Make sure that your computer’s head phone volume is enabled and not muted
    • Does this solve the problem?
  • Make sure to adjust volume on your computer and the speaker itself. To adjust the volume on the SonaVERSE O2i, move the volume control wheel towards the rear end of the speaker to increase volume or towards the front to decrease volume
    • Does changing the volume on the SonaVERSE O2i or the computer allow you to hear the sound?
  • Try listening to different music files or different audio types.
    • Is the volume low or non-existent on every audio file played, or just some of them?