Sound coming from the SonaVERSE O2i is distorted

Troubleshooting:

Many times the quality of your music file whether it is MP3, WAV, MIDI, WMV, or MP4 can affect the quality of sound being produced. Please make sure that the quality of your music file is to be expected
- Are all the songs you are listening to distorted or just some of them?
Please make sure that your MP3 file size and quality are to your expectations. Sometimes a small file will distort at high volume. Using high quality MP3 files that are larger in size will provide better sound quality.
- Playing different file sizes yield in different results?
Please try turning the volume down on your computer, and then on the speaker to see if that helps with the distorted sound
- Does turning the volume down on both devices solve the problem?

Article ID: 2705, Created: 8/19/2021 at 11:03 AM, Modified: 8/19/2021 at 11:03 AM