The speaker will not turn / rotate

• The speaker will turn easily between three secure positions with a maximum turning radius of 180 degrees.
• Do not use excessive force or continue turning if the speaker has reached the end of its turn radius.
• If the speaker is at a 90 degree angle, turn the speaker clockwise.
• If the speaker is facing straight up, turn the speaker counter clockwise.

Please contact customer service if the troubleshooting above does not solve the problem.