Volume on the SonaVERSE UTR is low or there is no sound

Troubleshooting:

Please make sure that the 3.5mm audio cable is properly connected to your media device's headphone port. Make sure that the volume on your media device is enabled and not muted.
- Does this solve the problem?
Note that the UTR comes with both a 3.5mm audio cable and an RCA Subwoofer Cable
Please ensure that the 3.5mm cable is plugged into your computer while the RCA cable is connected to the subwoofer.
- Does this allow you to hear audio now?
Please make sure to adjust volume on your media device as well as on the SonaVERSE UTR. To adjust volume on the SonaVERSE UTR, turn the volume control wheel clockwise increase volume counter-clockwise to decrease volume.
- Does changing the volume on the speaker or the connected media device allow you to hear the sound?
Try listening to different music files or different audio types.
- Is the volume low or non existent on every audio file played, or only some?
Please try the speakers with another media device. If possible try another computer, or you can use the included AC USB adapter to power the speakers, and then plug the 3.5 jack into a tablet, smartphone, or mp3 player.
- Do the speakers work when plugged into another media source?

Article ID: 2506, Created: 10/11/2018 at 3:23 PM, Modified: 10/11/2018 at 3:24 PM