Sound from the SonaVERSE BSE is Distorted

Troubleshooting

It is recommended that the SonaVERSE BSE be “broken in” for 8 hours by playing audio through the speaker. Best sound is achieved after allowing the break in period.
- Is the sound after the speaker better after the break in period?
Many times the quality of your MP3, WAV, MIDI, WMV, MP4 or other music file can affect the quality of the sound being produced. Please make sure that your music file is to the quality expected.
- Are all songs being listened to distorted with static or only some of them?
Please make sure that your MP3 file size and quality are to your expectations. Sometimes a small file will distort at high volume. Using high quality MP3 files that are larger in size will provide better sound quality
- Does playing different file sizes yield different results?
Please try turning the volume down on your computer, and then on the SonaVERSE BSE until there is no more distortion.
- Does turning down the volume solve the problem?
The SonaVERSE BSE comes with both a VOLUME and BASS controls to adjust the sound and bass.
- Does adjusting both the VOLUME and BASS knobs help resolve the distortion in sound?

Please call Customer Support at 1.866.796.7324 should the issue persist.

Article ID: 2484, Created: 9/6/2018 at 4:57 PM, Modified: 11/20/2023 at 12:13 PM