Wireless mouse is not turning on

Troubleshooting:
  • Make sure the batteries are inserted with the correct polarity, positive and negative must be matching per the diagram of the mouse's battery compartment.
    • Are the batteries properly inserted, is the mouse turning on now?
  • Be sure to switch the mouse to the on position, switch in located on the bottom of the mouse.
    • Does the mouse turn on when toggling the switch?
  • Try replacing the batteries on the mouse.
    • Does changing the batteries solve the problem?

Please contact customer service if the troubleshooting above does not solve the problem.

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