Headset is plugged in but there is no sound

Troubleshooting:
 
Please ensure that the USB cable is securely plugged into a USB port on your computer.
  • Was the USB securely inserted?
Please try multiple USB ports on the computer.
  • Is the issue present across all ports or only some?
Please ensure that the headset is selected as the default audio output device in the sound settings of your computer.
  • Was the headset selected as the default audio output device?
Please ensure volume on both the headset and your computer are tuned to appropriate levels.
  • Does adjusting the volume on the computer or headset allow audio to be produced?
Please contact customer service if the troubleshooting above does not solve the problem.

Add Feedback