- If the remote is not working or not being recognized by your computer, please try using different programs on the computer.
- Does the remote work with a different program?
- If the remote not being recognized by your computer, please try inserting the dongle into a different USB port.
- Is the remote recognized now?
- Please try inserting the dongle into a different computer entirely, if your computer is still not seeing it.
- Does the remote work when the dongle is inserted into a different computer?
Please contact customer service if the troubleshooting above does not solve the problem.