No sound is coming from the ear buds

Troubleshooting:
  • Please check the volume on your media device and make sure it is turned up, change volume level as needed.
    • Does changing the media volume solve the issue?
  • If not, make sure the 3.5mm headphone jack is properly inserted all the way into your device. Sometimes a case or skin can prevent a proper connection, if one is being used please remove it.
    • Was the jack properly connected or did removing a skin or case fix the issue?
  • Try the ear buds in a different media device.
    • Does the sound still not work with a different media device?

Please contact customer service if the troubleshooting above does not solve the problem.

 

 
 

Add Feedback