Radio function of Restore VTL is not working

Products > ReVIVE Series Products > ReStore VTL
Troubleshooting:
 
Before using the radio function of the Restore VTL, make sure the internal battery has been fully charged. The Restore VTL can receive a full charge to it's 2000mAh battery in 4 hours when plugged into USB power.
 
  • Once fully charged, slide the power switch on the Restore VTL from OFF to FM. When in FM mode, the LED will glow green.
    • When switched to FM mode, does the LED glow green and do you hear FM radio broadcasts?
  • If you do not hear a FM broadcast right away, press the  (>>|) button to scan up on the FM band or press (|<<) to scan down on the FM band. When searching for a station, the Restore VTL will search until an available station is found.
    • When scanning for a radio station, is the VTL able to locate a FM radio station?
  • If a station can still not be found, you may be in a bad area for the small antenna on the Restore VTL. Try using the Restore VTL in many different locations.
    • Do you receive better FM reception in a different area?
 
If the troubleshooting above does not solve the problem, please contact customer support.
Article ID: 2330, , Modified: 7/30/2015 at 8:11 AM

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