SideSTREAM powers on but there is no sound

Troubleshooting:
  • Computer volume or media volume is turned down or on mute.
    • Does turning up the volume on the computer or speaker solve the problem?
  • The music source on the computer is paused or not playing.
    •  Was the music paused?
  • If the speaker is powering on but not playing audio or the audio continues to come from the computer speakers, the speaker settings will need to be changed.
If using with a Mac, if you are not getting any sound when plugged in via USB, please try the following:
  1. Click on the Apple icon in the top left hand corner of your screen.
  2. Select system preferences
  3. Select the Sound option
  4. Inside the sound panel, click on output at the top of the panel in the middle.
  5. Click on USB Audio Device to change sound output from Internal Speakers to USB Audio Device.

If using with a PC, if you are not getting any sound when plugged in via USB, please try the following:
    
    1. Go to Start

    2. Go to Control Panel

    3. Sounds and Audio Devices
    
    4. Under Volume Tab, where it says Speaker Settings, go to Advanced

    5. In Advanced Audio Properties, select Laptop Stereo Speakers

If the above does not help:

    1. Under Sounds and Audio Devices, go to the Hardware tab

    2. Find the Speaker and select Troubleshoot


If you are trying to listen to music via iTunes, go back to the system preferences, and click on Quicktime.

  1. Inside the Quicktime settings change sound output from Internal Speakers to USB Audio Device.
  2. Go to Start
  3. Go to Control Panel
  4. Sounds and Audio Devices
  5. Under Volume Tab, where it says Speaker Settings, go to Advanced
  6. In Advanced Audio Properties, select Laptop Stereo Speakers

 

Please contact customer service if the troubleshooting above does not solve the problem.

 

 
 
 

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