Bluetooth enabled device will not pair to the FlexSMART X2

Troubleshooting:

  • Make sure the FlexSMART X2 is in pairing mode and the blue and red lights are both flashing by pressing and holding the call button.
    • Do the lights alternate flashing after holding the call button down?
  • If not, unplug the FlexSMART X2 to power it down and reinsert into the outlet.
    • Do the lights flash now?

Pairing a Bluetooth device to the FlexSmart X2:

  1. Make sure your Bluetooth device is within at least 1 meter of the FlexSMART X2 when trying to pair.
  2. Enter pairing mode by holding down the call button.
  3. Continue holding the call button until both the call/end call buttons are flashing blue and red (this indicates pairing mode).
  4. Once in pairing mode, select SEARCH on your device to search for the Bluetooth signal output but the FlexSMART X2.
  5. You will see the name FLEXSMART X2 appear in the device list. Select it to pair, if a password or pin is needed enter the numbers "0000". You may have to select FLEXSMART X2  and press connect.
  6. When a successful connection has been made the end call button will light up for a hands free connection, and the call button will light up for a audio/music connection. Your mobile device should indicate a connected status.

Please contact customer service if the troubleshooting above does not solve the problem.

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