No sound from the BlueSYNC RGD

Troubleshooting for Bluetooth:

  • Please make sure the speaker is powered on and paired to a device.         
    • Is the speaker powered on and paired to your device?
  • Please make sure that the volume on your mobile device and the BlueSync RGD are turned up.
    • Does changing the volume on the speaker or your paired device enable you to hear audio?
  • Please make sure that your mobile Bluetooth device is within 30 feet of the BlueSync RGD. The maximum Bluetooth range may vary in different environments and on the paired device.
    • If you move the device closer to the speaker, does sound come through?
  • Please try paring more than one device to the speaker.
    • Do you hear sound if a different device is paired?

 

Troubleshooting for AUX connection:

  • The BlueSYNC RGD also has the option to connect to your device via 3.5 auxiliary cable.
    • If you plug your device into the AUX port on the back of the BlueSYNC RGD, is sound heard?
  • Please make sure the AUX cable is plugged securely into the back of the speaker and securely into your media device. If a case or skin is covering your device, please remove it.
    • Are you getting sound from the speaker now?
  • Please make sure that the volume on your device is turned up.
    • Does changing the on you device enable you to hear audio?
  • Please try plugging more than one device into the speaker.
    • Do you hear sound if a different device is plugged in?

Please contact customer service if the troubleshooting above does not solve the problem.

 
 
 

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