Microphone not working / Callers cannot hear user

Troubleshooting:

 

  • The FlexSMART X5 has a built in microphone that only works when connected via Bluetooth. If connected via Bluetooth, do not have an AUX cord plugged into the Line In port of the FlexSMART X5.
    • Is there a AUX cord plugged into the FlexSMART X5, if so does removing it solve the problem?
  • Because the microphone only works when connected via Bluetooth, if your device is paired to the FlexSMART X5 but only connected for media audio but not phone audio, the microphone will not work. Please go into your devices settings for Bluetooth connectivity. Under the paired device list, open the settings menu for the paired FlexSMART X5. Make sure your device indicates it is connected to the FlexSMART X5 for both phone and media audio.
    • Was your device connected to the FlexSMART X5 for phone and media audio? If not, does connected it to phone audio solve the problem?
  • Please make sure the FlexSMART X5 is close enough to you to pick up your voice and that the microphone port on the FlexSMART X5 is not blocked or covered by anything.
    • Does moving the FlexSMART X5 closer to yourself or removing any obstructions over the microphone solve the problem?
  • Try testing the FlexSMART X5 with a different Bluetooth enabled device.
    • Does the microphone still not work?

Please contact customer service if the troubleshooting above does not solve the problem.

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