Ear buds are not fitting / uncomfortable

Troubleshooting:
  • Please modify the headphone fit by changing the silicon gels, there are 4 different sizes that were included within the packaging.
    • Do any of the alternate ear gels provide a better fit?
  • If you're having troubles changing out the different gel sizes, try flipping the gel inside out, then inserting it onto the bud.
  • The AudiOHM H2O ear buds also have the ability to adjust the length and angle of the ear buds. Please try moving the ear buds to the left or right on their axis and moving them up or down on the stem for a better fit.
    • Are you able to get a better fit now?

Please contact customer service if the troubleshooting above does not solve the problem.

 

 
 

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