The BlueSYNC SPB is not charging

Troubleshooting:

• When the BlueSYNC SPB is plugged in to charge with the included Mini USB cable, the LED indicator will glow red.
  • Does the LED indicator glow red when the USB charging cable is plugged in?
• Make sure that both ends of the Mini USB cable are securely connected into the power port and into the BlueSYNC SPB.
  • Remove the cable from the power source and BlueSYNC SPB, then reinsert. Does this solve the problem?
• Try plugging the Mini USB cable into different USB ports.
  • Will the BlueSYNC SPB start charging if the cable is inserted into a different USB port?
• If one is available, try using a different Mini USB cable.
  • Does the BlueSYNC SPB start charging now?

Please contact customer service if the troubleshooting above does not solve the problem.