- The ReVIVE PowerUP NG1 has a maximum output of one amp from each USB port. Please keep in mind, larger devices like tablets or power intensive smart phones may not charge.
- When you plug your device into one of the USB ports, does it begin to charge?
- Please try both USB ports.
- Does your device charge in either of the ports?
- Please try using a different charging cable in each port, if you have a spare.
- Does your device charge now?
- If your device is still not charging, please try using a different device.
- Does a different device receive a charge when plugged into one of the USB ports?
Please contact customer service if the troubleshooting above does not solve the problem.