BlueVIBE CPT will not pair, connect, or work with a computer

Troubleshooting:

  • Please make sure the BlueVIBE CPT is in pairing mode (LED flashing blue/red), from the off position hold the power button down for about 7 seconds until the lights begin to flash.
    • Does the LED flash blue and red to indicate pairing mode is active?
  • With the headset is in paring mode, search for a new Bluetooth device from your computers Bluetooth settings menu.
    • Does the computer recognize the BlueVIBE CPT?
  • If not then the computer may not have A2DP Bluetooth capability, you can confirm this by pairing the headset to a device such as a smartphone, mp3 player, or tablet that already has A2DP Bluetooth software on it. This is an easy fix, please do a search engine query online for "A2DP Updates" specific to your computers operating system.
    • Are you able to find, download, and install the new drivers to your computer?
  • With the new drivers installed, please try pairing and connecting the BlueVIBE CPT headset again. 
    • Will the headset now pair and connect to your computer?
  • If this does not solve your problem, you may need to purchase a separate A2DP compatible USB Bluetooth dongle. This is a USB plug that will fit into your computer's USB port and allow it to have A2DP Bluetooth.
    • Does a A2DP Bluetooth dongle solve the problem?    

Please contact customer service if the troubleshooting above does not solve the problem.

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