ReVIVE PowerUP NG5P, no power

Troubleshooting: 

• Please make sure the AC power cable is securely plugged into the port for the cable, and that the power switch is turned to the ON position (- symbol depressed). When the ReVIVE PowerUP NG5P is receiving power, the LED light will illuminate blue.
  • Is the light turning blue when the switch is in the on position?
• If no power is being received, please try unplugging the power cable from the ReVIVE PowerUP NG5P and then reinserting firmly.
  • Is power being received now?
• Please try a different wall outlet if power is still not being received.
  • Does trying a different wall outlet solve the problem?

Please contact customer service if the troubleshooting above does not solve the problem.