BlueVIBE RLX will not connect or work with a computer

Troubleshooting:
 
  • Please make sure the BlueVIBE RLX is in pairing mode (LED flashing green/red), from the off position hold the power button down for about 9 seconds until the lights begin to flash.
    • Does the LED flash blue and red, if so the headset is in pairing mode.
  • With the BlueVIBE RLX in paring mode, search for a new Bluetooth device from your computers Bluetooth settings menu.
    • Does the computer recognize the BlueVIBE RLX? If not then the computer may not have A2DP Bluetooth capability. This is an easy fix, please do a search engine query online for "A2DP Updates" specfic to your computers operating system. Download and install the new drivers to your computer.
  • After the drivers are installed please try pairing the headset to your computer again.
    • Does this solve the problem?
  • If you are unable to find A2DP drivers online, you can purchase an A2DP compatible Bluetooth USB dongle from an electronics retailer.
    • Are you able to pair to the BlueVIBE RLX after purchasing and installing a Bluetooth USB dongle with A2DP functionality?    

Please contact customer service if the troubleshooting above does not solve the problem.

 
 

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