- Please make sure that the 3.5mm audio cable is properly connected to your media device's headphone jack. Make sure that your media device has the volume enabled and not muted.
- Does this solve the problem?
- Please make sure to adjust volume on your media, there are no volume controls on the SonaVERSE EDG.
- Does changing the volume on the media device allow you to hear the sound?
- Try listening to different music files or different audio types.
- Is the volume low or non existent on every audio file played, or only some?
- Last, please try the speakers with another media source. If possible try another computer, or you can use an AC USB adapter to power the speakers, and then plug the 3.5 jack into a tablet, smartphone, or mp3 player.
- Do the speakers work when plugged into another media source?
Please contact customer service if the troubleshooting above does not solve the problem.